POLICIES & INFORMATION

Terms of Service

Effective date: September 25, 2026

These Terms of Service (“Terms”) govern your access to Fundraiser Command at fundraisercommand.com and its related storefronts, organization portals, and services (collectively, the “Service”). The Service is operated by Detroit Decal & Apparel, LLC (“Company,” “we,” “us,” or “our”).

By creating an account, submitting a campaign, placing an order, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Unless expressly stated otherwise, Fundraiser Command is a commercial fundraising and merchandise platform. We do not represent that participating organizations are registered charities or that purchases qualify as tax-deductible donations.

If you act on behalf of an organization, you represent that you have authority to accept these Terms, provide its information, authorize use of its branding, and manage the activities permitted by your account role.

You must provide accurate information and keep it current. Approval of an access request does not independently verify your employment, membership, or authority.

Organization owners, managers, and other authorized administrators may approve or remove users and manage access according to their assigned permissions. Your access may change if your relationship with an organization changes.

Notify us promptly if you suspect unauthorized access. We may restrict access when reasonably necessary to protect accounts, investigate misuse, or maintain security.

Participating organizations are responsible for:

• Providing accurate campaign descriptions and beneficiary information.
• Obtaining permission to use submitted names, logos, artwork, and other materials.
• Reviewing and approving campaign pricing, products, designs, and fundraising terms.
• Ensuring their fundraising activities and public statements comply with applicable requirements.
• Providing accurate payout recipient information.

We may decline or remove campaigns involving misleading claims, unauthorized branding, unlawful activities, or content that violates these Terms.

The contribution earned by an organization is determined by its approved campaign terms. Contributions may be calculated as a percentage of eligible sales, a fixed amount per item, or another agreed method. No universal contribution rate applies unless expressly stated.

Campaign terms should identify the contribution calculation, treatment of discounts and refunds, applicable deductions, and payout schedule. Taxes and shipping charges do not generate a contribution unless the campaign agreement expressly includes them.

Campaign goals, projected earnings, and estimated contributions are informational and are not guarantees of sales or payment.

A displayed balance or submitted payout request does not guarantee immediate payment. Payouts are subject to the applicable campaign agreement, reconciliation, receipt of customer payments, and any disclosed approval requirements.

Refunds, cancellations, chargebacks, fraudulent transactions, and reporting errors may reduce eligible contributions. We may temporarily hold the disputed portion of a payout while investigating a specific issue and will provide an explanation.

If an overpayment occurs, we will explain the correction and arrange repayment or an adjustment to future payouts, consistent with the campaign agreement and applicable law.

Custom merchandise may enter production shortly after purchase. Changes or cancellations may not be possible once production begins.

For presale campaigns, production may begin after the campaign closes. Unless expressly guaranteed in writing, production and delivery dates are estimates.

Colors and placement may vary reasonably between digital previews and finished products. This does not excuse materially incorrect, defective, or misrepresented merchandise.

Shipping charges, delivery options, and applicable return or refund policies are disclosed through the storefront or checkout. These Terms do not override rights available under applicable consumer protection laws.

Contact us promptly about damaged, defective, missing, or incorrect items. Include your order number, a description of the issue, and photographs when relevant.

An organization’s fundraising contribution may be adjusted when an associated order is refunded, canceled, or charged back.

You represent that you have the rights and permissions necessary for these uses. We will not use organization branding to imply an unrelated endorsement.

Except for user-submitted materials and third-party content, the Service’s software, branding, designs, and other content belong to the Company or its licensors. You may not copy, resell, or exploit them without permission.

• Access accounts, orders, or organization information without permission.
• Misrepresent an organization, beneficiary, or fundraising purpose.
• Upload unlawful, infringing, malicious, or deceptive content.
• Interfere with the Service or attempt to bypass access controls.
• Use customer or member information for unauthorized marketing, resale, harassment, or unrelated purposes.
• Manipulate transactions, reports, contributions, or payout requests.

We may send communications necessary to operate the Service, including access decisions, account notices, order updates, campaign notices, and payout information.

Marketing communications are subject to available unsubscribe options and applicable consent requirements. Receiving essential account or order notices does not require agreement to receive marketing.

Those providers may have separate terms and privacy policies. We cannot guarantee their uninterrupted availability or the accuracy of information they supply.

We may suspend or terminate access for material violations of these Terms, suspected fraud, security concerns, or legal requirements. Where practical, we will provide notice and an opportunity to resolve the issue.

Ending access does not cancel existing purchase obligations or eliminate contributions properly owed. Outstanding orders, adjustments, and earned payouts remain subject to applicable agreements and reconciliation.

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from use of the Service.

Our aggregate liability for claims relating to the Service will not exceed the greater of $500 or the amount you paid directly to us for the affected services or products during the 12 months preceding the event giving rise to the claim.

These limitations do not reduce properly owed campaign payouts, required refunds, or liability that cannot lawfully be excluded or limited, including liability for fraud or willful misconduct.

Please contact us first so we can attempt to resolve a concern. Unless applicable law provides otherwise, disputes will be brought in a court with appropriate jurisdiction in Michigan. Nothing in these Terms removes nonwaivable consumer rights.

Changes will not retroactively alter earned contributions or accepted order terms without agreement.

If a signed campaign agreement conflicts with these Terms, that agreement controls for the specific subject addressed.